Find answers to common questions below. Still stuck? We're one email away.
Open the game and tap Multiplayer on the main menu. Enter your display name, then tap Create Party. You'll get a 6-character party code — share it with your friends so they can join. Up to 4 players can join one party.
Tap Multiplayer, enter your display name, then tap Join Party. Type in the 6-character code your friend shared and tap Join. You'll be placed in their party instantly.
Each party supports 2 to 4 players. The game works with any number in that range — the puzzle difficulty is designed for teamwork regardless of how many people join.
No account is required to play. You only need a display name when you join a party. If you opt in to leaderboards, scores are tied to a pseudonymous player ID and shown with your display name. Sign in with Apple is required only for the Starter Bundle and Diamond packs so those purchases can be linked to a recoverable account; No Forced Ads does not require that sign-in.
Every level requires all players to reach the exit door. First, collect all the coins to unlock the key. Grab the key to open the door. Then every player must touch the exit — if someone is left behind, the level isn't complete. It's real co-op: nobody gets carried.
When a player falls into a spike or hazard, a 10-second countdown starts. The downed player can revive themselves during that window — you get free revives first, with optional extra chances after. If time runs out with no revive, the team loses and can vote to replay the level.
Players can lift and carry each other — one player gives another a boost upward. This lets you reach higher platforms or help a teammate cross a gap they can't jump on their own. It's a core mechanic in many levels.
After a game-over, any player can request a replay. All players in the party receive a vote prompt. Every player must vote YES within 15 seconds for the level to reload. A single NO vote or a timeout cancels the replay.
Pippin Plaza has a 53-level story — play it solo or in co-op with 2 to 4 players — plus Rush (timed challenges), Survival (a daily quest gauntlet with leaderboards), and Marathon (all levels in one run). Every mode is built for teamwork; parties are 2 to 4 players.
First, check your internet connection — both Wi-Fi and mobile data work. Make sure the party code is correct (all caps, 6 characters). If the problem persists, try closing and reopening the app. If the issue continues, contact us with your device model and OS version.
Multiplayer lag is usually caused by a weak internet connection. Try switching from Wi-Fi to mobile data or vice versa. If one player in the party has poor connectivity, it can affect everyone. Make sure no other apps are using significant bandwidth in the background.
Restart the game and check if there's an update available in the App Store or Google Play. Make sure your OS is up to date. If crashes happen frequently, please email us at support@pippinplaza.com with your device model and OS version — it helps us fix bugs faster.
In-game, open Settings → ACCOUNT & PRIVACY. Use Data Privacy to withdraw analytics and online-data consent while preserving the recoverable account. Use Delete Account to request deletion of the Unity Authentication account, leaderboard entries, Commerce/PlayFab account, and playable purchase data. You can also email support@pippinplaza.com if the in-app request cannot be completed or to ask us to review a visible leaderboard entry. See our Privacy Policy for full details.
If you opted in to the global leaderboard, Pippin Plaza stores a pseudonymous player ID linked to your leaderboard scores and display name. If you consented to analytics, Unity Analytics collects basic technical device data and gameplay/ad-interaction events on our behalf. If you use the shop, Apple and our commerce services process pseudonymous account, product, transaction, entitlement, and virtual-balance records. We do not receive your payment-card details. See our Privacy Policy for the full breakdown.
Option 1 — In-app:
Open Pippin Plaza → Settings → ACCOUNT & PRIVACY. Tap Data Privacy and confirm to withdraw analytics and online-data consent while preserving the recoverable account. Tap Delete Account to request deletion of the Unity Authentication account, leaderboard entries, Commerce/PlayFab account, and playable purchase data. Unused consumable balances and boosters are lost; Apple's restoration rules still apply to the separate No Forced Ads non-consumable. PlayFab completes deletion asynchronously, and limited anti-replay tombstones remain as explained in the Privacy Policy. To disconnect Sign in with Apple afterward, open iOS Settings, tap your name, tap Sign in with Apple, choose Pippin Plaza, and tap Stop Using Apple ID.
Option 2 — Email request:
Email us your display name and, if relevant, the Sign in with Apple relay email associated with your support contact. Tell us whether the request concerns leaderboard/analytics data, a purchase-linked account, or both. We will respond within the time required by applicable law and aim to respond within 30 days.
support@pippinplaza.com
We will respond within the time required by applicable law and aim to respond to requests within 30 days. See our Privacy Policy for full details on your data rights.
Found a problem? Email us with your device model, OS version, and what happened — the more detail, the faster we fix it.
Email a Bug ReportSaw an ad that was inappropriate, broken, or wouldn't close? Email us a screenshot or description and we'll follow up with our ad partner.
Report an AdSeen an offensive or impersonating display name in a party or on the leaderboards? Tell us the name and where you saw it — we review every report and remove names that break the rules.
Report a NameOur team reads every email. We typically reply within 1–2 business days.
Email Supportsupport@pippinplaza.com